FAQs

About Your Visit

Who can bring the patient into the office?

A parent or legal guardian is required for the first visit (please bring guardianship papers if you are not the parent), but a letter of permission can be written to let someone else accompany the patient to any follow-up appointments.

What do I need to bring with me to my child’s appointment?

Please consult our Appointment Checklist below.

* Required for patient to be seen

Where is the clinic office located?

See full directions and map on the Locations page.

Where may I park?

You may park in sub-level 1 or 2 at the Methodist Plaza parking garage, which can be accessed from Floyd Curl or Ewing Halsell. There is a fee for parking longer than 30 minutes. We are not able to validate parking.

How can I request x-ray films or records?

Please see the Patient Registration Form under Patient Forms.

Where can I find info about cast care?

Please see our Cast Care information.

What do I need to bring with me to my child’s surgery appointment?

Please consult the Surgery checklist.

If a cast is required, what color options are available?

Choose from black, maroon, purple, blue, light blue, red, pink, orange, green, light green, yellow, white and camouflage. Waterproof liners for your cast are optional, and insurance companies do not pay for the extra charge.

 

Billing/Insurance

Which insurances are accepted at POASA?

We currently accept:
  • Aetna
  • BCBS-OON Par Plan Contract
  • Cigna
  • Community First-Chip, Medicaid, HMO, PPO
  • Humana
  • Multiplan Network
  • Principal Life Insurance
  • Superior HealthPlan-Chip, Medicaid
  • Texas True Choice Network
  • Traditional TX Medicaid *
  • United Healthcare
* We do not accept new Medicaid patients unless they are first seen in the ER at Methodist Children’s Hospital.

What can I do if my insurance is not accepted at POASA?

POASA has many contracts with insurance companies. If you do not find your insurance plan on the list, you can call our office for options.

Am I responsible for charges not covered by the insurance company?

Yes, all charges not covered by insurance become your responsibility.

When are co-pays, coinsurance and deductibles due?

Payments are collected at time of service.

What payment options are accepted at POASA?

We accept most major credit cards, including:
  • Visa
  • MasterCard
  • Discover
  • American Express

When should I present proof of insurance?

You must present all proof of insurance coverage at time of appointment. Failure to do so may result in claims not filed to the insurance company, and you will be responsible for total charges.

Whom do I call for questions regarding my bill or insurance claim?

Please call the billing department at 210-692-1613 to speak with our billing specialist.

Does POASA accept auto or third-party insurance?

POASA does not accept auto or third-party insurance as a form of payment. We will provide the information needed in order to file a claim.

How do I request an itemized statement?

If your insurance company requests an itemized statement, please download and fill out the Records Release form. Once completed, either fax it to 210-616-0290 or bring it into the office.

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